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Groupware Careers

Service Coordinator (HQ)

Essential Roles & Responsibilities:

  • The Coordinator responds to customer support requests, acknowledging cases to attain SLA
  • Initiate service requests with partners for dispatch and/or work directly with customers to diagnose an issue and affect repair
  • Drives partners to attain SLA’s and communicate status updates to customer
  • Manages any support escalation between Groupware’s partners and customers
  • First point of contact for customers

Essential Core Competencies:

  • Experience in server, storage and networking platform preferred
  • Strong written and verbal communication skills
  • Strong analysis skills
  • Strong technical background preferred in IT technologies
  • Advanced MS Excel skills
  • Experience with coordinating multiple projects across large, diverse and cross functional teams
  • Excellent troubleshooting and problem-solving skills
  • Ability to learn MS Project and implement across large, diverse and cross functional teams
  • Self-motivated and team player

About Groupware Technology

Who we are

Groupware Technology, Inc. is a leading datacenter infrastructure solution provider that delivers services and solutions to customers to increase business and IT agility, and increase ROI on technology investments. Our commitment to our customers is to help optimize their existing IT assets, evaluate and implement new technologies and provide a roadmap toward cloud-centric infrastructure models. Groupware specializes in data center infrastructure and cloud computing solutions, rack integration services and first call support.

Groupware believes having fun and giving back are vital to its success so we regularly schedule company events and give back to the community.

Ready to work at Groupware?

Contact Us